1. Information We Collect
1.1 Information You Provide
- Contact Information: When you contact our support team, we collect your email address and any information you provide in your message
- Premium Subscriptions: Payment information is processed by Apple App Store or Google Play Store - we do not directly collect or store payment details
- User Feedback: Reviews, ratings, and feedback you provide about our games
1.2 Automatically Collected Information
- Device Information: Device model, operating system version, app version, device identifiers
- Usage Data: Game statistics, session duration, feature usage, crash reports
- Analytics: Anonymous usage patterns to improve game performance and user experience
2. How We Use Your Information
We use the collected information for the following purposes:
- Game Operation: To provide and maintain our games, including Headz
- Customer Support: To respond to your inquiries and provide technical support
- Improvement: To analyze usage patterns and improve our games and services
- Communication: To send important updates about our games (only if you opt-in)
- Legal Compliance: To comply with applicable laws and regulations
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
3.1 Service Providers
- Analytics Services: We use analytics tools to understand app usage and improve performance
- Crash Reporting: We use crash reporting services to identify and fix technical issues
- App Stores: Apple App Store and Google Play Store handle all payment processing
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure hosting infrastructure
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Support Communications: Retained for 2 years after resolution
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely
- Account Data: Deleted upon request or after 3 years of inactivity
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Data Portability: Request export of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at support@oriens.games
7. Children's Privacy
Our games are designed for general audiences and are not specifically targeted at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Third-Party Services
Our games may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending in-app notifications for significant changes
11. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
Note: This privacy policy applies to all Oriens Games products and services, including our mobile game Headz and our website.